How we work - terms and conditions in plain language

Terms and conditions - yawn! At Gamely our goal is to make people happy, and that impacts how we do business. We want you to love your games and to be happier because of your interaction with us. We have tried to make the following as simple as possible, but if you have any further questions please just get in touch at yourfriends@gamelyltd.com.

Refund policy

Although we’re confident you’re going to love our games, if you’re not 100% satisfied with your purchase you can return your games to us for a refund or replacement. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. If you have a product that needs returning please email us at yourfriends@gamelygames.com, telling us why you’re not satisfied and how we can help you.

Privacy and GDPR

Your privacy matters to us. We think everyone deserves privacy and to have their information treated with respect. We will never ever give or sell your data to anyone else.

We are also fully compliant with the latest EU GDPR regulations. In practice this means that if you want to know what data we have about you and what we do with it, we are happy to tell you. We have nothing at all to hide! In brief, we only hold data you’ve told us (via Joymail/Box of Joy sign-up) and we don’t edit this information in any way.

We keep your data very securely in full compliance with the latest EU GDPR regulations. We don’t use your data on a regular basis, and only refer to it for our monthly box of joy competition, to make sure we buy the winners things they’ll love.

For those subscribed to Joymail, your name and email address is stored securely by Mailchimp - view their full privacy policy here. The answers to your Joymail sign up questions are stored by Google. You can view their GDPR information, including a raftload of terms of services and policies here.

You can unsubscribe from Joymail at any time, by clicking the link to do this at the bottom of any email or by emailing us directly. If you ever want to update the information we hold on you, or be deleted from our database, or if you have any questions regarding any of this, just email us at yourfriends@gamelygames.com and we’ll get back to you within as quickly as we can.